Delete your Awaile account
Request permanent account deletion and review what will happen to your home records and personal data.
How to request account deletion
Send your request from the email address connected to your Awaile account.
Send a deletion request to support@awaile.com from the email address associated with your account. Include “Account deletion request” in the subject line. We will confirm the request and complete deletion within 30 days.
What data is deleted
Always deleted
- Your name, email address, and account credentials
- Your notification and communication preferences
If you own a home in Awaile
All data associated with that home is also permanently deleted, including:
- The home profile and its details
- Assets, parts, issues, and notes
- Maintenance tasks and completed history
- Photos, videos, audio, and documents
- Memberships and invitations for that home
If you were invited to someone else's home
Your account and access are deleted. The home and its records remain available to the homeowner and other members.
What data is retained, and for how long
Transaction records
If you made any in-app purchases, basic transaction records are retained for up to 7 years to comply with financial and tax regulations.
Anonymised analytics
We may keep aggregated usage totals that cannot be linked back to you.
Legal holds
If required by law or an active legal proceeding, relevant data may be preserved until the obligation ends.
Deletion timeline
We permanently delete all other personal data within 30 days after confirming your request. Data in backups is removed on a rolling cycle within 90 days.
Questions?
If you have any questions about account deletion or your data, contact us at support@awaile.com.